Simplify customer care with Twitter in the Conversational Cloud

Make it easy for consumers to get answers to questions and take action in the messaging and social channels they already use every day — including Twitter.

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Reach more consumers

This social scene should be a key part of every brand’s strategy: Companies using Twitter for customer service see a 19% lift in CSAT, and consumers helped on Twitter are willing to spend up to 20% more in the future.

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Scale messaging interactions with Conversational AI

Automate consumer interactions on the most popular messaging channels without hiring an army of agents. We will help you understand the most popular consumer intents and how well you’re fulfilling them, so you can build AI-powered chatbots that work together with your human experts to generate leads, drive sales, and build loyalty.

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Bot Brain

Consumers want to message, Twitter for businesses makes it easy

Easily manage public tweets and private DMs
Easily manage public tweets and private DMs

Quickly respond to public issues and invite them to engage with your brand in a private Direct Message with the push of a button – creating a thoughtful and personalized conversation.

Prioritize high-value conversations
Prioritize high-value conversations

Use our social AI platform to prioritize interactions based on a consumer’s follower count and activity to boost CSAT and brand perception where it matters most.