Making life easier for people and brands everywhere through trusted Conversational AI

About us

LivePerson makes life easier for people and brands everywhere through trusted Conversational AI. Our Conversational Cloud platform empowers consumers to stop wasting time on hold or crawling through websites and message their favorite brands instead, just as they do with friends and family. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson was named to Fast Company’s World's Most Innovative Companies list in 2020 and is a founding member of EqualAI.


LivePerson has been innovating conversational connections between brands and consumers for more than 20 years, starting with the invention of live chat on websites by our founder and CEO, Robert LoCascio, back in 1995. Today, we’re driving the new conversational era by helping the world’s largest brands connect with their customers at scale through AI-powered messaging.

Our executive team

Robert LoCascio

Founder and Chief Executive Officer

Rob LoCascio is the founder of LivePerson, Inc. and has been its chief executive officer since its inception in 1995, making him one of the longest-standing founding CEOs of a tech company today. As the inventor of online chat for brands, Rob disrupted the way people communicate with companies around the world, removing the need for 1-800 numbers, long wait times, and endlessly scanning websites for information.

In 2016, Rob again led the company to the forefront of conversational commerce by making it easy for consumers to connect with brands on messaging via platforms including SMS, WhatsApp, Apple Business Chat, Facebook Messenger, and even brand apps and websites. In 2018, Rob delivered on his vision for AI-powered conversations, opening the doors for brands to message at massive scale while still providing outstanding customer experiences. Now in 2020, Rob is a leading voice on reforming the future of work, helping cultivate innovative new systems that support the needs of LivePerson's global staff, and challenging the reliance on physical office spaces.

As someone who has been on the entrepreneurial journey for over two decades, Rob's mission is to inspire and help others who are on that same path. LivePerson has come a long way since its early years, having survived the dot-com crash and grown to become the leader in Conversational AI and automation solutions, currently serving over 18,000 clients, with 1,200 employees worldwide.

Beyond his decades of work at LivePerson, Rob's interests extend past his business and reflect his close ties to New York City and his journey as an entrepreneur and humanitarian. He is a founding member of EqualAI, which works with companies, policy makers, and experts to reduce bias in AI, and the NYC Entrepreneurs Council of the Partnership for New York City. In 2001, he started the Dream Big Foundation with its first program, FeedingNYC, which gives families in need a Thanksgiving dinner. To date, FeedingNYC has donated more than 85,000 meals. Its second program, the Dream Big Entrepreneurship Initiative, launched in 2014 to fund, mentor, coach, and empower local entrepreneurs in underserved communities.

Angelo D’Alessandro

SVP, Banking and Consumer Services

Angelo leads Banking and Consumer Services at LivePerson. With more than 19 years of experience in the banking industry driving technology, marketing and digital transformation programs, he conceived and founded buddybank®, the first conversational bank in the world that offers banking and lifestyle services through messaging.

buddybank® is a conversational banking experience designed for iPhone with a 24/7 messaging-concierge and it is part of UniCredit, one of the largest pan-European banks.

Formerly, he served UniCredit as Head of Open Innovation, launching initiatives including an online banking service designed for and with senior citizens. Angelo is an expert in transforming how banks interact with their consumers, proving that conversational commerce can turn customers into ambassadors.

Manlio Carrelli

EVP, Global Revenue Organization

Manlio oversees the company's flagship enterprise software business worldwide. He previously served as CEO for multiple consumer and business messaging companies he helped launch. These companies include fast-growing team locator app FreshTeam and KeKu, a profitable VoIP app that connects millions of people around the world for low-cost calls using its patented technology.

Prior to KeKu, Manlio was CMO and head of product strategy for Intermedia, a global leader in cloud services and the world's largest independent provider of Microsoft email. From 2005 through 2009, he was CEO of The Carelli Group where, with a team of consultants, he worked directly with CEOs, CMOs, and heads of sales at Fortune 500 firms and a portfolio of venture-backed SaaS start-ups to transform their operations for higher growth. Manlio previously led marketing for TradeCard (now Infor), a SaaS supply chain company with $100 billion in transaction volume.

John Collins

Chief Financial Officer

Drawing on his experience as a founder, data scientist, and institutional investor, John Collins brings a modern vision and skillset to the role of CFO. Before his appointment to CFO, John led the development of automations and machine learning to support strategic decision-making and predictive analytics as LivePerson’s SVP of Quantitative Strategy.

Prior to LivePerson, John pioneered approaches for transforming third-party data exhaust into investment signals as Co-Founder and Chief Product Officer of Thasos. John also served as Portfolio Manager for a systematic equities strategy while Thasos incubated inside an NYC-based fund with over $10 billion in assets under management.

John’s previous financial services experience includes closing over $3 billion in transactions at Credit Suisse and building automated equity surveillance systems to detect suspicious trading activity at the New York Stock Exchange.

John holds an MBA from MIT’s Sloan School of Management, a JD from Chicago-Kent College of Law, and a BS from the University of Central Florida.

Monica Greenberg

EVP, Corporate Development, Strategic Alliances and General Counsel

Monica brings to LivePerson extensive experience in executive management in the software and internet industries. She oversees a wide variety of corporate and strategic matters at LivePerson, including strategic alliances, mergers and acquisitions, and commercial transactions as well as the company's corporate legal affairs.

Prior to joining LivePerson, Monica served as VP, general counsel of Nuance Communications, Inc., a leading provider of speech recognition software. Previously, Monica was associated with the law firms of Wilson Sonsini Goodrich & Rosati in Palo Alto, CA, and Willkie Farr & Gallagher in New York, NY.

Monica holds a BA from the University of Pennsylvania and a JD from Boston University School of Law.

Andrew Hamel

EVP, Operations and Emerging AI Businesses

Andrew leads day-to-day operations for LivePerson, with a focus on optimizing the company’s ability to grow and scale. He is helping reimagine the future of work, moving from an office-centric model to an employee-centric workforce that better integrates work and life through asynchronous means. Andrew also steers LivePerson’s business-to-consumer strategy and execution. In addition to running large technical services and organizations serving hundreds of millions of customers on a daily basis, he has extensive experience in using AI to deliver improved, personalized customer journeys.

Before joining LivePerson, Andrew was VP, Customer Experience Technology and Machine Learning at Amazon. At Amazon, he led the development of the company’s recommendation engines, search function, and other machine learning-powered experiences. Prior to his eleven years with Amazon, Andrew held leadership positions at tech organizations including Tacit Software, Infoseek, and Tumbleweed.

Andrew graduated from California State University and is on the board of the A Breeze of Hope Foundation.

Marc Hayes

VP, Product and Strategy

Marc heads up the global distribution group, which is responsible for enabling LivePerson brands to engage consumers in emerging messaging media, including Apple Business Chat, Facebook Messenger, Google Home, Google My Business, Google Rich Business Messaging, WhatsApp, and more.

Prior to joining LivePerson, Marc was the founder of Contact At Once!, which was acquired by LivePerson in 2014. He was previously an associate partner with Accenture responsible for messaging and eCRM practice areas. Marc graduated from Clemson University.

Avi Kedmi

EVP, Commercial Business Group

Avi oversees LivePerson’s global commercial business group, which is focused on growing mid-market and small business accounts through direct and indirect channels. Avi previously led global customer success at LivePerson — and during his first years at the company, he served as the VP of Product where he led the development of the LiveEngage platform.

Prior to joining LivePerson, Avi was the CEO of Amadesa, which he founded in 2005 and was acquired by LivePerson in 2012.

Avi holds an MBA from the Kellogg-Recanati International Executive Program and graduated cum laude in computer science from the Interdisciplinary Center Herzliya.

Liran Shpitalnik

Head of Consumer Business

Liran leads the consumer group at LivePerson. It operates the world’s largest online marketplace for expert advice, continuously connecting people with more than 200,000 experts in 600+ fields through chat, phone, email, and online Q&A, among other channels. Liran was previously LivePerson consumer group’s head of product. Prior that, Liran was a CEO and partner at Badook, a business index platform. He has also led product management at several start-ups. Liran holds a BSc in industrial engineering.

Alex Spinelli

Chief Technology Officer

Alex leads the technology organization at LivePerson, overseeing all R&D globally. Prior to LivePerson, he was global head of Alexa OS for, running a large, distributed team of developers around the world and leading the development of the core software systems and capabilities that underpin the Alexa platform.

Before joining Amazon, Alex served as CTO of McCann Worldgroup — one of the world’s largest marketing organizations with 24,000 staff across more than 100 countries — and CTO for North America and Asia-Pacific at AXA Technologies, where he built large-scale grid computing for predictive modeling. At Thomson Reuters, he oversaw product and technology for news and media, including real-time, AI-driven news curation for financial professionals.

He has also held executive technology leadership positions at and MTV Networks as CTO of Comedy Central. Alex started his career as an engineer in New York City, working on real-time data feeds. He has an MBA from Duke University.


Amber Armstrong SVP, Chief Marketing Officer
Jeff Balancio Chief Information Officer
Joe Bradley LivePerson Chief Scientist
Adam Canter SVP, North America
Jerry Haywood SVP, Enterprise Business Group, EMEA
Shani Higgins SVP, Global Partnerships
Tom Karrat SVP, Commercial Sales
Monica Pool Knox SVP, Chief People Officer

Board of Directors

Robert LoCascio

Chairman of the Board, Chief Executive Officer, LivePerson, Inc.

Peter Block

Author, Consultant, and Partner in
Designed Learning, Inc.

Kevin C. Lavan

Senior Vice President,
Worldwide Controller of IMG

Jill Layfield

Chief Executive Officer, Tamara Mellon

Fred Mossler

Former Zappos Visionary,
Entrepreneur, and Investor

William G. Wesemann

Independent Consultant

Board of Directors

People and culture

Our global team of 1,000+ experts is committed to our mission of making life easier by transforming how people communicate with brands. Every LivePerson employee across our 20 offices worldwide works by the same standards to ensure our customers get the best possible product and service.


Our guiding principles

LivePerson has been innovating how people communicate with brands for the past 20+ years. Our founder, Robert LoCascio, is still at the helm today, making him one of the longest-standing founding CEOs in the industry. Our team of experts use the following principles to guide our daily actions in pursuit of our mission: to make life easier by transforming how people communicate with brands.

We must be experts
We must be experts

As a preeminent brand, we must be experts. Every touchpoint with LivePerson should showcase our expertise and leadership.

We obsess over the customer
We obsess over the customer

We are relentless in working to make our customers’ businesses better.

We are systems thinkgers
We are systems thinkers

We build systems and frameworks that will result in maximum output of the team.

We start from the intent
We start from the intent

We work backward from the customer need or problem.

We are decisive
We are decisive

We move quickly and with purpose.

We are strong team players
We are strong team players

We engage employees and expect peers to be accountable to each other.

We disagree but commit
We disagree but commit

We listen to and challenge one another, find the best solution, and get behind our decision.

We work through adversity
We work through adversity

Challenges are often the path to extraordinary outcomes.

We test and learn
We test and learn

We test with intent, learn from the results, and adapt quickly.

We are data driven
We are data-driven

We use quantitative thinking and data to inform decisions.

We are curious
We are curious

We constantly find ways to acquire new knowledge and expertise.

We learn from mistakes
We learn from mistakes

We push ourselves to do new things that don't always work out.

We maintain high standards
We maintain high standards

We focus on what is critical, set high standards, and continually raise the bar.