Simplify customer care with Twitter in the Conversational Cloud
Make it easy for consumers to get answers to questions and take action in the messaging and social channels they already use every day — including Twitter.
Reach more consumers
This social scene should be a key part of every brand’s strategy: Companies using Twitter for customer service see a 19% lift in CSAT, and consumers helped on Twitter are willing to spend up to 20% more in the future.
Scale messaging interactions with Conversational AI
Automate consumer interactions on the most popular messaging channels without hiring an army of agents. We will help you understand the most popular consumer intents and how well you’re fulfilling them, so you can build AI-powered chatbots that work together with your human experts to generate leads, drive sales, and build loyalty.Learn more
Consumers want to message, Twitter for businesses makes it easy
Easily manage public tweets and private DMs
Quickly respond to public issues and invite them to engage with your brand in a private Direct Message with the push of a button – creating a thoughtful and personalized conversation.
Deliver a higher standard of social media care at scale
71% of Twitter users expect brands to respond to queries within an hour. Use real-time intent recognition to recommend content for responses and route messages to the right agent or bot.
Prioritize high-value conversations
Use our social AI platform to prioritize interactions based on a consumer’s follower count and activity to boost CSAT and brand perception where it matters most.